Refund policy

Refunds & Returns

Every one of my charms is lovingly handmade by me, one at a time. Because each piece is made with care and often created specifically for your order, all sales are final, and I do not accept returns or exchanges.

That said, I want you to love your new tiny companion! If your order arrives damaged, defective, or there is an issue with your purchase, please contact me within 7 days of delivery at frankscharmshop@gmail.com with your order and photos of the item and packaging.

Depending on the situation, I may offer one of the following:

• A replacement or remake of your handmade charm.
• A partial or full refund.
• Another solution that feels fair for both of us.

Because every item is handmade, slight variations in color, shape, or small details are a natural part of the creation process and make each piece unique. These variations are not considered defects.

If your package is marked as delivered but cannot be located, please contact your local postal carrier first. Once an order has been shipped, I cannot guarantee replacement or refunds for packages lost due to incorrect shipping addresses or package theft.

If you have any questions before placing your order, I'm always happy to help!

Thank you for supporting handmade art—it truly means the world to me.