Shipping policy

Shipping Policy

Thank you so much for supporting my small business! Every charm is handcrafted by me with care, and I truly appreciate your patience while I create your tiny companion.

Processing Time

Each item is handmade, which means your order requires time to sculpt, bake, glaze, assemble, and package before it ships.

Current processing time is approximately 3–4 weeks unless otherwise stated on the product page.

Please note that processing time is separate from shipping time.

For pre-orders, estimated processing times will be listed on the product page and may vary depending on the number of orders received.

Shipping

Once your order is ready, it will be shipped using the shipping method selected at checkout.

After your package has been handed to the shipping carrier, delivery times are outside of my control.

Shipping estimates provided by the carrier are estimates only and are not guaranteed.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information (when available).

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

If an incorrect address is provided, I cannot guarantee that the order can be changed once it has been shipped. Additional shipping charges may apply if a package is returned and needs to be sent again.

Lost or Delayed Packages

While I carefully package every order, I am not responsible for delays caused by USPS or other shipping carriers.

If your package appears to be lost, please first contact the shipping carrier using your tracking number.

If you still need assistance, feel free to contact me and I'll do my best to help.

Damaged Packages

If your order arrives damaged, please contact me within 7 days of delivery with:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

I'll work with you to find the best solution, which may include a replacement, remake, or refund depending on the situation.

International Shipping

International customers are responsible for any customs fees, import duties, taxes, or other charges required by their country.

Delivery times may vary due to customs processing.

Questions?

If you have any questions about your order, please don't hesitate to contact me: frankscharmshop@gmail.com